Wales fire break lockdown
Our offices in Wales will close to the general public from 6pm Friday 23/10 until Monday 6/11 Latest advice & FAQs

Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Surveying FAQs

  • Covid Safe Compliance Certificate Chevron Down IconIcon set Chevron Down

    The health of our customers, colleagues and communities is of the utmost importance to us and whilst these are uncertain times we want to reassure you that our focus and dedication remains to help all our customers with surveying advice. As part of this we now have a signed declaration of government compliance.

    Covid Safe Compliance Certificate

  • I’ve applied for a mortgage, what happens next? Chevron Down IconIcon set Chevron Down

    Many customers may have the same concerns and lenders will be experiencing high call volumes. If you have used a broker they may be able to guide you through this process or speak with your lender to ask about what happens next.

  • Can you value my property for mortgage purposes during the COVID-19 pandemic? Chevron Down IconIcon set Chevron Down

    Yes, we are still providing mortgage valuations for our clients. The valuation may be undertaken using our innovative remote valuation service. If we need to inspect your property we will contact you. The video on our website details how we will safely conduct an inspection of the property.

    It’s important to note that not all cases are suitable for a remote valuation and we can only act on the instructions received from your bank or building society if you have a chat with them they’ll let you know what will happen with your application.

  • Why isn’t my property suitable for a non-physical valuation? Chevron Down IconIcon set Chevron Down

    We work with our mortgage lender clients to determine which properties are suitable for a remote valuation. We adopt a risk based approach and consider a number of factors including the value of the property, the size of the loan, property age and type and its location. As such not all properties will meet the individual lenders requirements.

  • When will you be undertaking surveys again? Chevron Down IconIcon set Chevron Down

    We are now undertaking surveys in England, Scotland, Wales & Northern Ireland, subject to any local lockdown restrictions.

    We are here to help all homebuyers with their purchase decision. Please contact us at HomeFact@countrywide.co.uk

  • I’ve received my survey report and I have some questions, can you help me? Chevron Down IconIcon set Chevron Down

    We have people on hand to assist our customers. Please contact us at surveying.insight@countrywide.co.uk and we will be able to help you.

  • I’m buying a new home and I need a survey, what should I do? Chevron Down IconIcon set Chevron Down

    We are now undertaking surveys in England, Scotland, Wales & Northern Ireland, subject to any local lockdown restrictions.

    We are here to help all homebuyers with their purchase decision. Please contact us at HomeFact@countrywide.co.uk

  • Should I take the risk and proceed with the purchase if I have not had a survey? Chevron Down IconIcon set Chevron Down

    A survey helps you make an informed decision about the condition of the property. Without this knowledge, you may experience problems with the property when you move in. Or there could be defects which could be costly to put right.  

  • What will happen with my survey/valulation during the Welsh two week firebreak? Chevron Down IconIcon set Chevron Down

    We will be following Welsh Government advice and internal physical inspections of occupied property will not be undertaken during the two week Fire break in Wales. Any report requiring internal inspection will be postponed and booked as soon as possible from w/c 9th November.

Read all our FAQ's here

Buyer FAQ's

Thinking of buying?

Buyer FAQ's

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's