Covid-19 Advice & FAQs

Mortgage and Protection FAQs

• Can I still get a mortgage to buy a property?
• Is a mortgage payment holiday right for me?
• Contact details for your mortgage lender.
• I have taken an initial 3-month payment holiday, but I know that I won’t be able to start paying my mortgage payments again when this period ends, what should I do?
• Can my lender repossess my home if I am unable to make any or all of my payments when the payment holiday ends?’
• Will my ability to access credit, obtain a mortgage/re-mortgage be affected if I take or extend a payment holiday?
• Can I still remortgage as my current interest rate is coming to an end?
• How do I get in touch with my Mortgage and Protection Consultant if the branch is closed?
• How do I make a claim on my AXA or AVIVA policy that I arranged through Countrywide?
• Can I defer my insurance/protection payments?