Land Transaction Tax
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Covid-19 FAQs

For added peace of mind, we thought we’d put together some FAQs which might help to answer your queries or concerns at this difficult time.

Seller FAQs

  • When are your branches reopening? Chevron Down IconIcon set Chevron Down

    Following the Welsh Assembly’s’ recent announcements about restrictions in Wales being eased, our offices have begun reopening in accordance with guidelines designed to protect our colleagues and customers. Please contact us as usual via telephone or email.  We request that you wear a face covering whilst visiting our offices.

  • How will you market my property during this time? Chevron Down IconIcon set Chevron Down

    This is one of the things that will not change significantly. We will make sure that your property appears on all of the property portals, Rightmove, Zoopla, and Prime Location. Your property will also appear on our Websites. Remember that 90% of people start their house search online and with more people at home this may well increase. We still have new buyers registering with us every day and we are carrying out viewings in a safe and socially distant way. Given the current significance of appearing appealable online if you haven’t you may want to consider our Premium Marketing Pack.

  • Can potential buyers view my property? Chevron Down IconIcon set Chevron Down

    The Welsh Assembly has confirmed that subject to a number of restrictions individuals from the same household can view a property they are interested in.  Virtual viewings should be used whenever possible to help limit the number of viewings you need to arrange. Prior to the appointment we will provide you with details of how it will be conducted and what is required to help keep everyone safe.      

    In Wales you can only view a property if it is unoccupied and has been empty for at least 3 days, or it has been thoroughly cleaned. It is not possible to view properties that are occupied. Please contact us for further details, including the availability of virtual viewings.

  • Can you still progress my property sale? How will you do this? Chevron Down IconIcon set Chevron Down

    We are as committed as ever to progressing your sale to exchange of contracts. You can also contact your lawyer or legal advisor for updates. We will still pursue all parties involved and provide you with regular updates. We are here to help so please don’t hesitate to contact us.

  • If the chain collapses in my sale due to the issues we are facing, what will happen? Chevron Down IconIcon set Chevron Down

    We are experts at progressing sales and managing property chains and we will still proceed with your sale, liaising with all the key parties. In the unfortunate event that your sale does fall through, we will work with you on a plan for your property and your circumstances.

  • Should I place my property sale on hold? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that house prices are largely working in the Sellers favour. We will work with you to ensure that viewings are carried out in a safe way that puts you at ease and protects your property; the safety of all of our customers remains our utmost priority. Our local property experts will always be here to go the extra mile to ensure that your sale is successful.

  • Can I get a valuation and find out how much my property could sell for? Chevron Down IconIcon set Chevron Down

    Yes you can. And your safety is our first priority. That is why; however you would like us to carry out a Valuation we have the tools to help you. We can visit your property to carry out a safe and socially distant valuation, but we also recognise that for some Sellers you may not want an agent in your home. We can still offer you an accurate valuation remotely based on the latest market conditions. Please use the “Get a free valuation” icon on our website or contact your local branch, we are here to help, however you want to move forward.

Read all our FAQ's here

Buyer FAQ's

Thinking of buying?

Buyer FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's