Wales Lockdown Update
Plus advice on the property market Read more

Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Are Estate Agents in Wales open during the current lockdown? Chevron Down IconIcon set Chevron Down

    Official government advice across England, Scotland and Wales is that the housing market should remain open subject to adherence of published safety guidelines.  You can therefore still move home during the current lockdown.  Estate and letting agents and removal firms can continue to work.

    Where possible colleagues we will be working from home.  Where this isn’t possible our branches will be staffed in order to assist with your home move.    

    The safety and wellbeing of colleagues and the public in reducing the spread of Covid-19 remains paramount.  We will be working in accordance with government guidance in Wales.

    Access to our offices will be by appointment only and so please ensure that you make arrangements with us via telephone or email before you visit to ensure that a colleague will be available to assist you.  Please remember that you are required to wear a face covering before entering our premises and when attending appointments.

  • Can I still get a mortgage? Chevron Down IconIcon set Chevron Down

    Yes, you can. Please talk to our Mortgage Team about how they can help you, they can conduct an appointment over the telephone and give you all the advice that you need on buying a home. You can content them initially via e-mail on

  • Can you help find a property to buy? Chevron Down IconIcon set Chevron Down

    Yes - You can access details of available properties on our "Buy" page. For further information, it's best to email us using the branch email address on our website.

  • What about viewing property? Chevron Down IconIcon set Chevron Down

    Virtual viewings should be used whenever possible to help limit the number of viewings you need to arrange. Prior to the appointment we will provide you with details of how it will be conducted and what is required to help keep everyone safe.

  • I’ve put an offer in on a property, what happens now? Chevron Down IconIcon set Chevron Down

    We’re still available to support you with buying your dream house. We will keep you updated with progress via email and phone. If you need something urgently, please contact your branch. One of our team will take some details from you and arrange for someone locally to be in touch. You can also contact your solicitor for updates.

  • Should I put my property purchase on hold at this time? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that the housing market remains strong at this time. Our local property experts will always be here to go the extra mile to ensure that your purchase is successful. 

Read all our FAQ's here

Seller FAQs

Got a property to sell?

Seller FAQ's

Tenant FAQs

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQs

Do you have a property to let?

Landlord FAQ's