Wales fire break lockdown
Our offices in Wales will close to the general public from 6pm Friday 23/10 until Monday 6/11 Latest advice & FAQs

Covid-19 Advice & FAQs

For added peace of mind, we thought we’d put together some advice & FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Are your offices in Wales open? Chevron Down IconIcon set Chevron Down

    Our offices across Wales will close to the general public from 6pm Friday October 23rd until Monday November 9th as a result of fire break lockdown restrictions introduced across Wales. The majority of colleagues will be working from home. A small number will, where absolutely necessary, be working from our offices behind locked doors to ensure that essential home moves can take place.

  • Can I still get a mortgage? Chevron Down IconIcon set Chevron Down

    Yes, you can. Please talk to our Mortgage Team about how they can help you, they can conduct an appointment over the telephone and give you all the advice that you need on buying a home. You can contact them initially via e-mail on

  • Can you help find a property to buy? Chevron Down IconIcon set Chevron Down

    Yes - You can access details of available properties on our "Buy" page. For further information, it's best to email us using the branch email address on our website.

  • What about viewing property? Chevron Down IconIcon set Chevron Down

    It is not possible to view property in person whilst fire break lockdown restrictions remain in place. In the meantime virtual viewings are usually available.

  • I’ve put an offer in on a property, what happens now? Chevron Down IconIcon set Chevron Down

    We’re still available to support you with buying your dream house. We will keep you updated with progress via email and phone. If you need something urgently, please contact your branch or click the "Chat with Us" button on the right-hand side and choose the "Urgent Enquiries" menu option. One of our team will take some details from you and arrange for someone locally to be in touch. You can also contact your solicitor for updates.

  • Should I put my property purchase on hold at this time? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that house prices are largely working in the Sellers favour. We will work with you to ensure that viewings are carried out in a safe way that puts you at ease and protects your property; the safety of all of our customers remains our utmost priority. Our local property experts will always be here to go the extra mile to ensure that your sale is successful. 

Read all our FAQ's here

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's