Land Transaction Tax
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Covid-19 FAQs

For added peace of mind, we thought we’d put together some FAQs which might help to answer your queries or concerns at this difficult time.

Buyer FAQs

  • Have all your offices reopened? Chevron Down IconIcon set Chevron Down

    Following the Welsh Assembly’s’ recent announcements about restrictions in Wales being eased, our offices have begun reopening in accordance with guidelines designed to protect our colleagues and customers. Please contact us as usual via telephone or email. We request that you wear a face covering whilst visiting our offices. 

  • Can I still get a mortgage? Chevron Down IconIcon set Chevron Down

    Yes, you can. Please talk to our Mortgage Team about how they can help you, they can conduct an appointment over the telephone and give you all the advice that you need on buying a home. You can content them initially via e-mail on admin@mortgagescountrywide.co.uk.

  • Can you help find a property to buy? Chevron Down IconIcon set Chevron Down

    Yes - You can access details of available properties on our "Buy" page. For further information, it's best to email us using the branch email address on our website.

  • What about viewing property? Chevron Down IconIcon set Chevron Down

    The Welsh Assembly has confirmed that subject to a number of restrictions individuals from the same household can view a property they are interested in.  Virtual viewings should be used whenever possible to help limit the number of viewings you need to arrange. Prior to the appointment we will provide you with details of how it will be conducted and what is required to help keep everyone safe.     

    In Wales you can only view a property if it is unoccupied and has been empty for at least 3 days, or it has been thoroughly cleaned. It is not possible to view properties that are occupied. Please contact us for further details, including the availability of virtual viewings.

  • What measures have been put in place for viewing properties? Chevron Down IconIcon set Chevron Down

    Booking your appointment

    • Prior to requesting an appointment you should, where possible, have already undertaken a virtual viewing in order to help avoid unnecessary appointments.
    • When making an appointment you will be asked if you or any of your household has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the appointment.
    • A maximum of 2 people from the same household will be able to view the property at any one time. Please do not bring children with you.
    • We are unable to provide transport to and from appointments.  

    The Appointment 

    • If anyone is presenting Covid-19 symptoms when we arrive at the property we will be unable to proceed.
    • You are requested to bring hand sanitiser with you and to use it before entering the property and again when you leave.
    • From arrival at the property, a 2m distance should be maintained between all persons.
    • We will seek to minimise the number of people in the same room at the same time.
    • Please avoid touching door handles, light switches and other surfaces wherever possible.
    • We will aim to limit our time in the property and will answer any questions either outside of the property or over the telephone when we return to the office.
    • We request that you wear a face covering during the appointment. We are unable to provide a face covering for you or to dispose of any that you have used on the appointment.       

    We may appear different

    • Our colleague will use hand sanitiser or will request to wash their hands upon arrival at the property; they will do the same before leaving.
    • Our colleague will be wearing a face covering.
    • They will carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.
  • I’ve put an offer in on a property, what happens now? Chevron Down IconIcon set Chevron Down

    We’re still available to support you with buying your dream house. even at this time. We will keep you updated with progress via email and phone. If you need something urgently, please contact your branch or click the "Chat with Us" button on the right-hand side and choose the "Urgent Enquiries" menu option. One of our team will take some details from you and arrange for someone locally to be in touch. You can also contact your solicitor for updates.

  • Can I still use a removal service and complete my purchase now we are in lockdown? Chevron Down IconIcon set Chevron Down

    Following on from the government's most recent announcement, we are working hard to get people moving again in a safe way for the health of our customers, colleagues and communities. We will work with you to schedule your moving date and that you have access to the services that you need.

  • Should I put my property purchase on hold at this time? Chevron Down IconIcon set Chevron Down

    There is no reason to put your property purchase on hold at this time, in fact as well as seeing a demand in sales the latest data from Rightmove shows that house prices are largely working in the Sellers favour. We will work with you to ensure that viewings are carried out in a safe way that puts you at ease and protects your property; the safety of all of our customers remains our utmost priority. Our local property experts will always be here to go the extra mile to ensure that your sale is successful. 

Read all our FAQ's here

Seller FAQ's

Got a property to sell?

Seller FAQ's

Tenant FAQ's

Are you renting or looking to rent?

Tenant FAQ's

Landlord FAQ's

Do you have a property to let?

Landlord FAQ's

Conveyancing FAQ's

Any legal issues?

Conveyancing FAQ's

Surveying FAQ's

Need to know the condition of a property before you buy?

Surveying FAQ's

Mortgage and Protection FAQ's

Looking for a mortgage?

Mortgage & Protection FAQ's